Privacy Policy

We treat your information the way we treat our silver. With care. With respect. Always

Hello, this is our Fedha’s Privacy Policy. It tells you what information we collect when you visit fedhabychallani.com, why we collect it, and who else might see it.

This site is run by Fedha By Challani. When we say "we," "us," or "our," we mean Fedha. When we say "you," we mean the person reading this right now.

We do not use difficult words on purpose. If something is still confusing, write to us at support@fedhabychallani.com and we will explain it you clearly.

01. What information do we collect?

We collect two types of information from you. Here is what each one means.

Device Information

When you open our website, your device automatically shares some basic details with us. This happens on every website you visit. We collect things like your IP address, browser type, the pages you look at, and how long you spend on each one. We use three standard tools to do this: Cookies, Log Files, and Web Beacons.

Cookies are small files that sit on your device. Log files record what happens on our site. Web beacons are tiny electronic tags that tell us if you opened a page. You can turn cookies off in your browser settings anytime.

Order Information

When you buy something from us, we ask for your name, your delivery address, your email, and your phone number. We also collect your payment details to process the order. We do not store your card number on our servers. Your payment goes through a secure payment gateway and is encrypted at every step.

Note: We are not responsible for information you give us that is wrong or incomplete. Please double-check your details before you place an order.

02. Why do we use your information?

We use your Order Information to do things like:

·        Packing and shipping your order to the right address

·        Sending you your invoice and order confirmation

·        Talking to you if there is a problem with your order

·        Checking for any unusual or fraudulent activity

·        Send you updates about new collections, if you have agreed to that

We use your Device Information to do these things:

·        Understand which pages our customers visit the most

·        Fix things that are not working on the site

·        Check if our ads are reaching the right people

·        Stop fake accounts and bad actors

Note: We only send you marketing messages if you have agreed to receive them. You can unsubscribe anytime by clicking the link at the bottom of any email we send you.

03. Who else sees your information?

We share your information with a small number of trusted partners who help us run the store. Here is who they are and why:

·        Shopify powers our online store. They handle the cart, checkout, and payments.

·        Google Analytics helps us understand how visitors use our site.

·        Shipping partners get your name and delivery address so they can bring your parcel to you.

·        Payment gateways process your payment. We do not see or store your card details.

We may also share your information if the law asks us to. For example, if we get a court order or a legal request from a government body, we are required to comply.

We do not sell your information to anyone. Ever.

04. Ads you see across the internet

Have you ever looked at a product online and then seen an ad for it later? That is called targeted advertising. We do this too. It helps us show our jewellery to people who might actually like it.

If you do not want to see our ads while you browse other sites, you can opt out through these links:

·        Facebook ads: facebook.com/settings/?tab=ads

·        Google ads: google.com/settings/ads/anonymous

·        General opt-out: optout.aboutads.info

Note: Opting out of targeted ads does not mean you stop seeing ads altogether. It just means the ads will not be based on your browsing history.

05. Cookies and Do Not Track

Cookies are small files stored on your device. They help us remember you when you come back to the site. For example, they keep your cart saved when you close the tab.

You can turn off cookies in your browser settings. The site may not work perfectly if you do, but we respect your choice. Visit allaboutcookies.org to learn how to manage cookies on your browser.

Some browsers send a "Do Not Track" signal to websites. Right now, we do not change how we collect data when we receive that signal. We will update this policy if those changes.

06. Your rights over your data

Your information belongs to you. Here is what you can ask us to do:

·        Show you the information we have stored about you

·        Fix anything that is wrong or outdated

·        Delete your data if you no longer want us to have it

·        Stop sending you marketing emails

To make any of these requests, just email us at support@fedhabychallani.com. We will get back to you within 7 working days. We may need to verify your identity before we make any changes.

Note: If you ask us to delete your data and you have an open order, we may need to keep some details until the order is complete and the return period has passed.

07. Children under 13

Our website is not made for children. We do not collect information from anyone under the age of 18. If you think a child has given us their information, please write to us and we will delete it right away.

08. Links to other websites

Sometimes our site links to other websites. For example, we might link to a blog, a partner, or a social media page. Once you click that link and leave our site, this privacy policy no longer applies. Those websites have their own privacy policies. Please read them before you share any information with those sites. We are not responsible for how other websites handle your information.

09. How long do we keep your data?

When you place an order, we keep your order information for as long as your account is active or as long as we need it to serve you. If you ask us to delete your information, we will do it unless the law requires us to hold on to it for a specific period.

Device data like analytics is kept in anonymised form and may be stored for up to 26 months, which is the standard for Google Analytics.

10. When we update this policy

We may update this page from time to time. If we make a big change, we will try to let you know by email or with a notice on the site. The date at the top of this page always shows when we last made a change.

If you keep using our site after we update this policy, that means you are okay with the changes. We suggest checking this page once in a while.

If any questions? Talk to us.

support@fedhabychallani.com

Monday to Saturday, 09 AM to 7 PM